Account Statuses

Purpose:

Camvio accounts move through a defined set of statuses that reflect the customer's service and billing state. The lifecycle covers everything from pre-service interest through active service, suspension, deactivation, collections, and eventual closure or write-off.

Status Definitions

Billable Description

^Survey No Pre-interest stage. The site is gauging demand in

a new service area.

Potential customers have

expressed interest but no

service agreement exists.

No The service area has been approved for construction.

Surveyed accounts are

now solicitation targets for

upcoming service

offerings.

Yes At least one service line has no end date. The

customer is live and

receiving billed service.

Yes All service lines are suspended due to

non-payment. The

customer has an unpaid

balance that was not

resolved by the due date.

Service is interrupted until

the account balance is

paid. The account

continues to accrue

charges while suspended.

2

No All service lines have been ended. This occurs either

at the customer's request

or automatically after a

suspended account is not

resolved. The account

may still carry an

outstanding balance.

No The account has been deactivated with a zero

balance — all invoices

have been paid. After a

configurable period

(typically 90 days), the

account is automatically

moved to Closed. No

further action is required.

3

No The deactivated account has an outstanding

balance that has been

submitted to an external

collections agency. A

collections fee (e.g. 40%

of the outstanding

balance) may be added on

top of the original balance.

The customer is notified

before submission,

typically around 60 days

after deactivation, and the

account is formally moved

to Collection status at 90

days.

4

^Written-Off No The ISP has manually determined that the

outstanding balance is

unrecoverable and written

it off as a loss. This is a

manual operator decision,

typically applied to

accounts that have been in

Collection without

resolution. The balance is

formally written off at this

point.

^Deleted No Only applicable to Survey and Signup status

accounts. Used to remove

dead-end records that did

not convert to service. The

account is permanently

hidden from the Camvio

web interface and all

reports. This action is

irreversible from the UI —

recovery requires direct

database intervention.

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Status Lifecycle and Transitions:

The diagram below shows how accounts move between statuses

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Transition Details:

To Trigger

^Signup Service area is approved for construction. Accounts

become solicitation

targets.

^Deleted Survey account did not convert to service.

Operator deletes the

record to remove it from

the UI and all reports.

Irreversible from the UI.

^Active Customer agrees to service and provisioning is

completed.

^Deleted Signup account did not convert to service.

Operator deletes the

record to remove it from

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the UI and all reports.

Irreversible from the UI.

^Suspended Customer has an unpaid balance that was not paid

by the configured due

date. All service lines are

suspended automatically.

^Deactivated Customer requests service disconnection. All service

lines are ended by the

operator.

^Active Customer pays the account balance in full.

Operator performs a

Restore to reactivate

service.

^Deactivated Balance remains unresolved for the

configured period. Account

is automatically

deactivated for non-pay.

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^Closed Account has a zero balance — all invoices

have been paid. After a

configurable period

(typically 90 days), the

account is automatically

moved to Closed.

^Collection Account carries an outstanding balance.

Around 60 days

post-deactivation, a

collection notification is

sent to the customer

explaining the balance, the

collection process, and

any applicable collection

fee (e.g. 40% added on

top of the outstanding

balance). At 90 days, the

account is moved to

Collection status and the

balance is formally

submitted to the collection

agency.

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^Written-Off The ISP manually determines the balance is

unrecoverable. The

operator updates the

status to Written-Off and

formally writes off the

balance as a loss. Timing

is at the ISP's discretion.

^Active Customer returns and pays the full account

balance (including any

collection fee) before the

ISP will allow new service

to be activated.

^{Written-Off Active} Customer returns and pays the full account

balance before the ISP will

allow new service to be

activated. A deposit may

be required a thing time.

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