Understanding Billing Dates and Proration

Billing accuracy is essential for both service providers and customers. Understanding how billing dates are determined and how prorated charges are calculated helps ensure transparency when services are activated, modified, or canceled.

Camvio uses UTC (Coordinated Universal Time) as the standard for all billing events. Because billing actions are based on UTC timestamps, activation dates, plan changes, and service cancellations may not always align exactly with a customer's local time zone. Understanding this timing helps prevent confusion around billing start dates and monthly charges.

Several billing date options are available, allowing providers to align service activation with the start of a billing cycle, the next billing cycle, a specific selected date, or the exact time an order is provisioned. Each option can impact when charges begin and whether a customer receives a prorated charge for a partial month of service.

Proration ensures customers are billed fairly by charging only for the portion of the month during which a service is active. This same concept applies when services are upgraded, downgraded, or canceled, resulting in either partial charges or credits based on usage during the billing period.

The accompanying guide provides a visual, step-by-step explanation of billing date options, UTC timing considerations, and prorated billing calculations to help users better understand how service charges are determined.